RETURN POLICY

Greetings at TimberGlow! Our dedication is to delivering top-tier furniture and a seamless shopping experience. Should your purchase not meet expectations, our Return Policy is here to facilitate a hassle-free return process. Please review the following guidelines:

1. **Eligibility for Returns**

  - **Duration:** Returns are accepted within 30 days of item receipt. Requests outside this period won't be processed.

  - **Product State:** Items must be in their original, unaltered condition, complete with all packaging and tags, to be eligible for return. Assembled or used items are not returnable.

  - **Custom Orders:** Tailor-made or special orders are final sale and cannot be returned. Please verify your order details before finalizing.

2. **Initiating the Return**

  - **Submission:** To start the return process, email our customer service at support@TimberGlow.shop, including your order number, product details, and the reason for the return.

  - **Acknowledgment:** We will assess your request and email you return instructions within two business days.

  - **Shipping:** You are responsible for the return shipping costs. Please follow the instructions provided and retain your shipping receipt for tracking.

3. **Refund Procedure**

  - **Timeline:** Refunds will be processed within seven business days after we receive and verify the item's condition. Refunds will be remitted to your original payment method.

  - **Fees:** Initial shipping charges are non-refundable, and return shipping costs are the customer's responsibility.

4. **Exchange Alternative**

  - We don't offer direct exchanges. To exchange an item, return the original item and place a new order for the desired product.

5. **Reaching Out**

  - For any inquiries or additional support, please reach out to our customer service team at support@TimberGlow.shop.

Thank you for selecting TimberGlow. We're committed to providing you with exceptional furniture and service.